Teams make better decisions if they’re interrupted during their task, rather than being advised beforehand, according to new research.
Published by the UCL School of Management, the effects timings and impacts of formal interventions was studied for their impact, and it showed that groups often value advice more if they are interrupted.
Teams given advice ahead of time to prevent problems often didn’t make the same impact as being interrupted, even when the difference between receiving information was minutes.
“The findings go against the conventional wisdom that prevention is always better than cure,” said Professor Colin Fisher, who published the study. “Teams that were interrupted had more productive discussions on a variety of measures, improving the quality of the decisions they made.”
Further research will take place to examine real-world examples and the effects on on-going teams, using a variety of tasks to see how further to improve efficiency.