In the latest instalment of our HR industry executive interview series, we spoke to Vicky Walker, Director of People at Westfield Health Group, about the impact of the cost of living crisis on employee wellbeing, the opportunities presented by data-driven decision making, the importance of employee retention & engagement in 2025 and flexible working…
Tell us about your company, products and services.
I work for Westfield Health, and we transform people’s mental and physical wellbeing, creating happier, healthier people and more resilient businesses. Whether that’s mental health support or gym management, health insurance or remote wellbeing webinars, we tailor solutions to organisations, their goals and their people. We draw on over 100 years’ experience and a network of expert partners to help people and businesses be at their healthy, productive best.
What have been the biggest challenges the Human Resources industry has faced over the past 12 months?
Economic uncertainty has put pressure on budgets, making it harder to balance business priorities with the need to support employee wellbeing. The ongoing cost-of-living crisis has meant more employees are looking for financial wellbeing support, while increasing levels of burnout and stress have made retention and engagement key concerns. And of course, navigating hybrid and remote working challenges—keeping teams connected, engaged, and productive—remains a top priority.
And what have been the biggest opportunities?
HR has had a real opportunity to step into a more strategic role, driving conversations on wellbeing, culture, and inclusion. We’ve also seen greater adoption of data-driven decision-making, helping HR teams prove the impact of their initiatives. And with AI and automation becoming more mainstream, there’s a real opportunity to free up HR professionals from admin-heavy tasks, allowing them to focus on what really matters—supporting people.
What is the biggest priority for the Human Resources industry in 2025?
Retention and engagement will be huge priorities. Employees expect more than just a salary—they want flexibility, wellbeing support, and career growth. HR leaders need to create environments where people feel valued while equipping managers with the tools to lead effectively.
What are the main trends you are expecting to see in the market in 2025?
Personalised wellbeing benefits, a greater focus on preventative health, and a shift towards skills-based hiring and development over traditional qualifications.
What technology is going to have the biggest impact on the market this year?
AI—especially in personalising employee experiences, from wellbeing recommendations to career pathways. HR tech that integrates AI to enhance learning, performance, and engagement will be a game-changer.
In 2026 we’ll all be talking about…?
The four-day working week and other flexible working policies. There’s growing interest in whether it could improve productivity and wellbeing, and I think we’ll see more companies trialling it.
Which person in, or associated with, the Human Resources industry would you most like to meet?
James Devine, ranked as HR’s most influential HR practitioner in 2024. I feel like I share his personal values around compassion and empathy.
What’s the most surprising thing you’ve learnt about the Human Resources sector?
HR isn’t just about policies and processes—it’s one of the most people-centric, strategic functions in a business. The impact HR can have on an organisation’s culture, performance, and long-term success is huge.
You go to the bar at the HR Summit – what’s your tipple of choice?
Pepsi Max or a Pint of Lager.
What’s the most exciting thing about your job?
The most exciting and rewarding part of my job is seeing people develop. Seeing people go on to try and do new things. I love seeing people push themselves outside of their comfort zones and develop further as a result. I feel like I get a warm glow seeing that.
And what’s the most challenging?
Balancing the needs of various stakeholders and business priorities whilst maintaining a people first approach.
What’s the best piece of advice you’ve ever been given?
You’re in charge of your own destiny, take hold of the steering wheel!
The Crown or Peaky Blinders?
Peaky Blinders.
